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ResourceONE highlights case studies of real-life organizations
that have implemented one or more of our benefit solutions.
Typically an organization will come to us with a particular
challenge that they are facing. We at ResourceONE will design
a solution using one or more of our benefits enrollment options.
The result is a satisfied organization that expresses their
satisfaction with a testimonial.
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The Challenge
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A national Director of Human Resources
of a fortune 500 organization was interested in improving their
current benefit enrollment and administration process. This
organization had been undergoing tremendous growth with over
100 strategic acquisitions of "going concerns" over the previous
5 years as well as rapid internal growth. About 18 months ago,
the organization decided it was in their best interest to become
"Self Insured". This meant eliminating more than 50 separate
medical plans, consolidating into one, and centralizing the
administration, thereof. Incidentally, the individual companies
had tremendous loyalty to their own individual plans. |
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The Solution
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Within 6 months, the
team at had a Plan designed, developed, implemented, and ready
for inauguration. The combination of USI and USICG forms the
leader in integrated benefits solutions, ResourceONE. "It was
a tremendous undertaking, yet they pulled it off with relative
ease, and with a minimal amount of disruption to my staff and
our employees. We are just about to celebrate our 1st anniversary
with them and it can be said that all of our expectations have
been met." |
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Benefits Enrollment- The One-on-One
Option
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For Open Enrollment, the organization needed to educate and
enroll 3500 employees in 21 states (and in some cases family
members, as well) in a Nationwide Health and Welfare Program
in less than 1 month, without their assistance. Utilizing
the "One-on-One" option of the total benefits solution, a
team of "road warriors", were dispatched to the "field" and
met one on one with about 85% of the organization's employees,
and remotely with the other 15%.
"They made a professional, easy to understand, personalized
presentation to each while sitting in front of their "lap
top" computer so as to "graphically depict" the features and
options for or each individual".
"For many of our employees it was the first time they
were cognizant of the concept of a "hidden paycheck"; most
never having thought about the additional dollars from which
they benefit, over and above their wages/salary".
"From an administrative standpoint they cohesively worked
with our Payroll, Vendor, IT, and HR Departments to upload
and download all key information".
"Their team educated all of our field HR people on the
enrollment process, and they walked us painlessly through
the administration process. Moreover, they positively impressed
our employees, not only with the service and the open enrollment
process, but us, as their employer, for being "progressive"
and caring enough to supply this user friendly, additional
feature. What none of us realized at the time was the impact
it would have on future outsourcing activities".
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Testimonial
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"How did we live without it? Having
a fairly unsophisticated and sparsely populated HRIS, this solution
forced us to make it a priority for our 50+ business entities
to bring employee benefit information up to date, and standardize
our requirements in such a way that everyone on a "need to know"
basis, would have that information at their fingertips. We were
probably an especially difficult client to convert because we
have so many separate business entities, with over 80 different
premium rate structures, as well as an additional constraint:
a "non-integrated" Payroll and HRIS. "Their team is dedicated,
knowledgeable, and very available for consultation. They have
a very well thought out implementation procedure and make the
process as "uneventful" as we'd like such to be. As for the
employees' response, there has not been one negative comment
or criticism, to date, and many more unsolicited "kudos" than
we ever could have expected. Another "vendor" who made our company
a "hero" in the eyes of our employees. "This benefits enrollment
and administration solution has worked together in a superlative
manner, on our various projects, "consultatively" problem solving,
to enhance our Programs and offerings, while making our HR Staff's
lives so much easier! |
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©Copyright ResourceONE 2007 |
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