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1. What is
ResourceONE?
2. What is Benefits Outsourcing?
3. What is ResourceONE, release 1.0?
4. Why was integration of enrollment
solutions the first
release of ResourceONE?
5. What is USI's mission and vision?
6. What are the ResourceONE integrated
benefit enrollment solutions?
7. What strategic partners are involved
with ResourceONE Release 1.0?
8. What future solutions/releases will
be available through ResourceONE?
9. Please describe the ResourceONE
release strategy.
10. Describe ResourceONE's strategy to
transition employer groups along the benefit enrollment continuum?
What is ResourceONE's strategy for moving employer groups
to a self-service model?
11. What are the advantages of ResourceONE,
Release 1.0 for the employer?
12. What are the advantages of ResourceONE
Release 1.0 for the employee?
13. Who is USICG?
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1. What is ResourceONE? |
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ResourceONE is a benefit outsourcing
solution that brings together the expertise and world class
customer service of U.S.I. Holdings Corporation and USI Consulting
Group through cutting-edge, web-based technology to provide
the industry with leading, highly customized single-source solutions
for the employee benefits needs of employers. ResourceONE delivers
these services in a seamlessly integrated web-based environment
in conjunction with the support of USI's full service teams.
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2. What is Benefits Outsourcing? |
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Outsourcing is fairly simple. By
transferring the complexities of benefit enrollment and administration,
outsourcing frees employers' in-house staff for other tasks
and strengthens employers' benefit administration operations
without sacrificing control. The ResourceONE team leverages
the creativity and expertise of several USI resources to deliver
maximum value for client benefit dollars. ResourceONE will allow
the employer to decide how much or how little they want to be
involved with the administration of their plan.
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3. What is ResourceONE,
release 1.0? |
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ResourceONE, Release 1.0 is an integration
of five employee benefit enrollment processes that allows the
client to choose one or several enrollment solutions. The objective
is to help the client transition their employees from a one-on-one
enrollment process to a "self-service" or web- enabled process.
The approach of ResourceONE, Release 1.0 is to balance high-tech
capabilities with high-touch service.
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4. Why
was integration of enrollment solutions the first release
of ResourceONE? |
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The integration of benefit enrollment
solutions was chosen as Release 1.0 as it is one of the more
costly, time consuming and confusing processes for individuals
responsible for benefits enrollment and administration. The
promise of what technology delivers in a self-service solution
is over-hyped and the preparedness of employers and employees
is overstated. Recent surveys indicate that 90.1% of employees
prefer a one-on-one process. With the responsible transition
we help employers "transition" their employees to a more effective
and inexpensive Internet enrollment solution.
Preparedness survey questions:
(Survey results based on 73,311
client employee responses from USI/CBP Technologies
9/00 - 12/00 enrollment period)
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No |
Yes |
| Do you have Internet Access? |
23.1% |
76.9% |
| Do you know how to utilize the Internet? |
18.5% |
81.5% |
| Do you own a home computer? |
27.7% |
72.3% |
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| Which enrollment process do you prefer? |
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| One-on-One |
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90.1% |
| Internet |
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4.6% |
| Paper |
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3.7% |
| Telephone |
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1.7% |
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5. What is USI's mission
and vision? |
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USI's Mission is to be
the largest technology enabled fully-integrated distributor
of insurance, financial services, and outsourcing capabilities
to the middle market.
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6. What
are the ResourceONE integrated benefit enrollment solutions? |
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ResourceONE can provide an array
of benefit enrollment and administration services that are
unmatched by any single entity within the industry. A client
can address their benefit enrollment needs through a combination
of our 5 enrollment media.
- One-on-one
- Web Enrollment
- Enrollment Center
- IVR (Interactive Voice Response)
- Paper
The one-on-one enrollment process represents the first step
on the journey to a "responsible transition" where the information
gathered during the initial enrollment will assist USI in
recommending the appropriate long-term solution for the client.
In addition, ResourceONE can provide a variety of web-based
administrative services that are presented to the client as
a seamless transition from the enrollment media selected.
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7. What
strategic partners are involved with ResourceONE Release 1.0? |
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ResourceONE Release
1.0 provides a "responsible transition" to employee self-service
for benefit plan enrollment. U.S.I. Holdings Corporation and
USI Consulting Group hasl partnered with CBP Technologies to
deliver these capabilities.
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8. What
future solutions/releases will be available through ResourceONE? |
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Future releases of ResourceONE will
include additional enrollment capabilities, employee life-event
planning, counseling and expert advice, web-based Employee Assistance
Programs, web-based auto and home loans, web-based access to
benefit eligibility and claim status information, and web-based
expert advice for employees in planning and managing their 401k
assets. All of these capabilities will be seamlessly integrated.
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9. Please describe the
ResourceONE release strategy. |
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Release 1.0 is the first of many
solutions provided by ResourceONE. Future releases will include
additional enrollment capabilities, employee life-event planning,
counseling and expert advice, web-based Employee Assistance
Programs (EAP), web-based access to benefit eligibility and
claim status information, and web-based expert advice for employees
in planning and managing 401k assets. These capabilities will
be seamlessly integrated for the client and their employees
through ResourceONE.
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10. Describe
ResourceONE's strategy to transition employer groups along
the benefit enrollment continuum? What is ResourceONE's strategy
for moving employer groups to a self-service model? |
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In an effort to reduce cost and
time, many clients moved too rapidly to a "self-service" or
web based enrollment model. Employees found it to be impersonal
and confusing and the employer found it to be a technology
nightmare. By starting with a one-on-one enrollment solution,
ResourceONE sets the stage for an employer to responsibly
"transition" to a self-service model. The one-on-one enrollment
process establishes the foundation for this transition. This
is accomplished through the following:
- Capturing previously missing data
- Updating existing data
- Communicating to employees about their benefit plan choices
through a one-on-one solution
- Builds a foundation of basic benefit knowledge employees
will not obtain through a "self-service" model (benefit
plan, section 125 contributions and "total compensation")
- Surveying employees about their preferences for ongoing
enrollment solution
- Providing demonstrations to help the employee become comfortable
with a self-service enrollment solution
After the initial open enrollment has been completed, ResourceONE
consultants can help clients and employers use the survey
information to help chart a self-service model that fits their
current employee population's skills.
ResourceONE's benefit administration services can provide
a tool to maintain benefit information on a daily basis. Part
of the benefit administration services includes the ability
to provide a web- based enrollment solution. Web enrollments
can be supplemented by other enrollment media including additional
one-on-one meetings, phone enrollment centers, IVR (Interactive
Voice Response) and traditional paper-based enrollment. Regardless
of the media chosen, the building blocks for the transition
are in place. These building blocks include:
- Updated data that is needed to populate systems such
as benefits administration, payroll, IVR and Enrollment
Centers.
- Therefore, an ongoing solution has been implemented that
incorporates "cleansed" data.
- Through the one-on-one process, employees have received
an education about benefit plan choices so as to better
equip them to function in a self-service environment.
- Employers have had an opportunity to view survey results
charting a self-service path that best fits their employees'
needs and abilities.
- As circumstances change through time, ResourceONE can
provide the necessary tools to support the benefit enrollment
and administration needs of our clients.
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11. What
are the advantages of ResourceONE, Release 1.0 for the employer? |
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The "responsible transition" is a
smart choice both financially and emotionally for employers.
This transition gives the employer the process to move their
employees responsibly toward a more effective and inexpensive
benefits enrollment process. The plan is designed to minimize
the problems with data, technology and training before transitioning
to a self-service model. Eventually, employers can spend more
time managing their core business instead of managing their
employee benefits administration. This can be accomplished by
transitioning employees to a self-service enrollment solution.
The employer will experience improvement in employee morale
and satisfaction through the demonstration of commitment and
interest in transitioning the employee to this self-service
model. The employer can also expect an improvement in productivity
and a reduction in administrative time and costs.
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12. What
are the advantages of ResourceONE Release 1.0 for the employee? |
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The employee becomes empowered to
manage their own benefits and other "life" choices and maximize
their protection on their own time, in the comfort of their
home, and with the involvement of their spouse and family in
the decision-making process. The employee becomes more educated
and satisfied as they transition to this self-service solution.
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13. Who is USICG?
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USI Consulting Group (USICG)
is a leading national employee benefits consulting and administration
firm specializing in nine practice areas including 401(k)
and other defined contribution services. Their staff includes
Actuaries, Consultants, Attorneys, CPA's and Human Resource
specialists. USICG's services include:
- Actuarial Services
- 401(k)/Defined Contribution Recordkeeping
- Health and Welfare
- Benefit Outsourcing
- Benefit Communications
- Compensation Planning and Legal Compliance
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